Our user research shows you what people really need from your digital tool or service, where they struggle and how they work around it. Our methods are field-tested across four continents, from rural, low-connectivity settings to the more formal world of multilateral organisations.

This is for you if you’re developing a product, service or programme, online or on the ground, rebuilding an existing one, or wondering why people aren’t using what you offer the way you hoped.

What we deliver: 

We create UX/UI and service designs for people in their actual environments, with low connectivity, literacy constraints and busy days. Our design process is data-driven: we turn research insights into prototypes and test them with real users before you invest in development. AI-assisted prototyping speeds up each iteration, so you get validated designs sooner.

This is for you if you know what your users need and want a design they understand and enjoy using.We create a collaborative, creative environment for idea generation, co-creation, and rapid prototyping — incorporating user feedback early and often.

What we deliver: 

We build digital, product or innovation portfolio strategies based on user evidence and impact metrics, with a clear focus on what your organization has set out to deliver. We design scaling plans, product roadmaps and Theories of Change, evaluate their impact and work on telling the stories to funders and partners. Our apporach is adaptive, we ask the uncomfortable questions early while changing course is still manageable.

This is for you if you need to decide where to invest your/your teams resources, what to build first or how to grow what already works.

We make your digital project inclusive, relevant, and long-lasting through:

We train your teams in Human-centered design practices, tailored to where you are right now - from quick coaching to deep dives. You learn by applying the methods to your own projects; in workshops, online courses or on self-service learning platforms.

This is for you if you team is ready to put users at the centre of their work and wants to build skills independently.

We support teams via: